Frequently Asked Questions
What is IRCCloud?
An IRC client – we connect to IRC servers for you, keep your connection alive, and store your chat history. You can access it via a modern web browser, or our mobile apps.
Here is our pricing.
You can either make a one-off payment for a year, or set up recurring monthly and annual subscriptions. We accept PayPal or direct credit/debit card payments via Stripe. In Germany, only direct card payments are accepted for recurring subscriptions due to restrictions imposed by PayPal. We don't accept crypto currencies.
We’ve tested in modern versions of Chrome, Firefox, Safari, Edge and Internet Explorer.
Yes it does – you will stay connected to IRC even if you shutdown your computer or sign out of IRCCloud.com. This means when you come back, you'll be able to see what happened on IRC whilst you were away.
Yes, our team accounts come with unified billing and the option to use a completely private server for team messaging without have to host your own IRCd. If you prefer, you can use your own server instead, we'll make it easy for you to bring your whole team on board either way.
We have a customisable badge creator that lets you share a link or embed a form on your website, allowing people to easily join your channel just by providing an email address. We'll send them a link to jump straight into IRC after verifiying their address. Great for open communities and projects.
Yup! Just drag and drop a file into the web app to upload and share, or browse for uploads from the context menu next to the chat input box. Uploads are unlimited for paid accounts, and free accounts can upload up to 100MB. Also, if you upload a text file (or just paste some line breaks) we'll automatically prompt if you want to post a snippet, with optional syntax highlighting. All files and snippets are displayed inline by default.
We don't support the traditional DCC protocol for file sharing.
Yup, if you're logged into the web site, here's a list of all our shortcuts.
Many services already integrate directly with IRC, including GitHub through their repository service hooks. Additionally, there's a large ecosystem of IRC bots that integrate with various services. Try searching the web for: "your_service_name_of_choice irc bot". We also embed a lot of web content, such as images, gifs, videos, paste snippets/gists, tweets and other social media. You can control that in your settings.
Yup, but there are some things to bear in mind:
- Private avatar support is only available on servers that support IRCv3 metadata. This is currently limited to team servers hosted by IRCCloud.
- Private avatars are tied to a specific IRC network. They aren't linked to your personal information or user ID and have URLs that can't easily be guessed. They're only shown to users on the same network.
- For servers that don't support private avatars, you can choose a public avatar that's mapped to your user ID and shown to other IRCCloud users.
Read the announcement on our blog: Image avatars
Yes, we have an on-premises enterprise version. Get in touch if you'd like to discuss this further – firstname.lastname@example.org
Yes. Additionally, your web connection to the irccloud.com will always be over HTTPS.
For server passwords, you’ll need to upgrade your account. NickServ login and SASL auth are available on free accounts.
You can set your highlight words in account settings, and lines that mention you will be highlighted. To get popup alerts there are a few options available to you:
- If you use a web browser with desktop notificaton support, we use them. The first time these are triggered you’ll need have to give us permission to send them.
- Our mobile apps send push notifications
If you scroll to the top of the conversation, more history will automatically be loaded. We keep all your message history forever (until you delete it).
For now you are limited to using the built-in search feature of your browser. In future we plan to offer a proper search that will search through your history on the server.
Nope, this isn't supported right now. Maybe in future, but we are focusing on building a great web interface first.
Yes, paid users can enable this in labs, but there are some things to bear in mind:
- Your workspace will need to be under the limit for apps/integrations. If this is an issue, you can ask your workspace admins to remove any unused apps from here: slack.com/apps/manage
- You might also need approval from your workspace admins to install our Slack application. You may be able to request this during the normal "add network" installation process.
- Otherwise, if you still can’t add the app, you can try the “Request to install” button here: slack.com/apps/A7DL60U5D-irccloud
If you run an IRC network, information on the IP address ranges we use is in our Networks FAQ.
Information on the host and username scheme that we use is available in our abuse policy.
Yup, take a look over here
From the web app, hover over the affected network in the sidebar and click on the gear menu. Choose the "Delete active private messages…" option. You will be shown a list of names with checkboxes and prompted to confirm before they're deleted.
This feature is not yet available in the mobile apps.
To hinder bulk unsolicited private messages in future, consider setting
/umode +R in your "Commands to run on connect". This will restrict private messages to registered users who have identified with an account on the IRC network.
One of the following reasons:
- Transient network problems outside our control
- Session limits imposed by the IRC network you were using. They may need to make special allowances for IRCCloud connections
- "Zombie Detection" - on the limited trial, you’ll be disconnected from all networks if you don't visit the IRCCloud website for a couple of hours. If you upgrade your account, we’ll keep you connected forever, regardless.
- A bug in IRCCloud that caused your connection to bounce (rare, but more likely during beta).
No, we deliberately respect the wishes of channel ops. Kicks are designed to remove people from a channel for a variety of reasons, and immediate auto-rejoining undermines that. Yes we're aware of "hilarious" joke kicking practices, but we'd rather optimise for legitimate moderation concerns.
- Your IRCCloud account password is stored as a salted hash (bcrypt, with decent work factor), and so is protected; we can't read or discover it
- Your nickserv credentials, server password and on-connect commands are stored symmetrically encrypted using a key unique to your account. We need to temporarily decrypt these when we send them to IRC servers
First you’ll need to upgrade your account to connect to passworded servers. Add a nework, enter your ZNC hostname & port, then enter all your authentication details in the "Server password" field under "Advanced options" in one of these formats:
If you no longer need your account, you can delete it any time from your settings on the web site.