IRCCloud 

Abuse and Harassment Policy

We take abuse and harassment very seriously; we do not want IRCCloud to become a tool for ban evasion, and we're happy to work with network and channel operators to make sure this is the case.

How to ban IRCCloud users

The ideal ban mask for banning a specific IRCCloud account is: *!*id12345@*.irccloud.com, where 12345 is the user's ID. Note that uid indicates a free account, paid accounts have the prefix sid.

The hostname that an IRCCloud account connects from can vary:

When NOT to report abuse

In general we defer to network and channel staff in cases where a simple ban will suffice, or where it's more difficult to make a judgment call. These include:

How to report abuse or harassment

If a user continues to use IRCCloud to evade bans, please let us know and we will take action. To file a report, send the following details to abuse@irccloud.com:

Example Report

Subject: Abuse report for user 123456

This user was spamming in #mychannel on irc.freenode.net
Here are logs from 10 minutes ago (10 Sept, 3pm GMT)

2:58pm annoyinguser joined #mychannel (uid123456@gateway/web/irccloud.com/x-gdulkwifcaxpoiuq)
2:58pm <annoyinguser> SPAM
2:58pm <annoyinguser> SPAM
2:58pm <annoyinguser> SPAM

... more supporting information ...

How we will respond